These Terms and Conditions (T&C) govern the use of the service app.senorit.de between Senorit (the “Provider”) and consumers (Section A) and businesses (Section B).
Scope
These T&C apply to all contracts between the Provider and its customers regarding the provision of SaaS modules, credit packs, and plug-ins via app.senorit.de. Conflicting customer terms do not become part of the contract unless the Provider expressly agrees in writing. Services include in particular the use of the modules Agency Portal, Creator Toolkit, Legal Hub, Merchant Toolkit and Compliance Hub as well as the purchase of credits packs and plug-ins via the marketplace on app.senorit.de.
Section A — Consumers (B2C)
Section 1 Subject of the contract
The subject of the contract is the provision of the chosen module as Software-as-a-Service over the internet. The Provider commits to an annual average platform availability of 99.5%. The functional scope follows from the description of the booked tier (Starter EUR 19, Pro EUR 49, Studio EUR 99, Agency EUR 199, each net per month plus statutory VAT; minus 20% on annual billing).
Section 2 Conclusion of contract
The presentation of the offering does not constitute a binding offer. By submitting the order form, consumers make a binding offer. The contract is concluded upon acceptance by the Provider, and at the latest upon provisioning of access.
Section 3 Prices and payment
Stated prices are final prices including statutory VAT. Billing is monthly or annually in advance via Stripe. Stripe Tax determines the applicable rate under the EU OSS scheme. Invoices are issued electronically as PDF/A-3 with a ZUGFeRD attachment.
Section 4 Right of withdrawal and waiver for digital content
Consumers have a statutory right of withdrawal of 14 days. For digital content not delivered on a physical medium (e.g. credit packs), the right of withdrawal expires under Section 356 (5) BGB once the Provider has begun performance after the consumer has expressly consented and acknowledged the loss of the right of withdrawal. Details are set out in the cancellation policy.
Section 5 Term and termination
Monthly subscriptions can be terminated with one day’s notice to the end of the month. Annual subscriptions renew automatically for a further twelve months unless terminated at least 30 days before expiry. The right to extraordinary termination remains unaffected.
Section 6 Warranty
Statutory warranty rights apply. In the event of defects the Provider will remedy within a reasonable period.
Section 7 Liability
The Provider is fully liable for intent, gross negligence, injury to life, body, and health, and under the German Product Liability Act. For ordinary negligence the Provider is only liable for breach of essential contractual obligations (cardinal duties), limited to the foreseeable damage typical for the contract.
§ 7a Data protection in the contractual relationship
The processing of personal data in the context of the contractual relationship is governed by the privacy policy at app.senorit.de/datenschutz. Where a processing agreement is required for the provision of services, the parties shall conclude a separate data processing agreement under Article 28 GDPR.
Section B — Businesses (B2B)
Section 8 B2B scope
For businesses within the meaning of Section 14 BGB, the following provisions apply in addition to Section A. In case of conflict, Section B prevails.
Section 9 Reverse charge and VAT-ID
For B2B customers with a valid VAT identification number from another EU member state, the reverse charge procedure under Section 13b UStG applies, provided the requirements are met. VAT-IDs are validated against the EU MIAS/VIES service.
Section 10 E-invoicing
Since 1 January 2025 the Provider receives electronic invoices in ZUGFeRD/XRechnung format. From 1 January 2028 the Provider issues outgoing invoices as e-invoices in structured format. Until then invoices continue to be issued as hybrid PDF/A-3 with ZUGFeRD attachment.
Section 11 Data processing
Where business customers process end-customer data via the platform, the parties enter into a data processing agreement pursuant to Article 28 GDPR. The standard agreement is provided in the account.
Section 12 B2B liability
The Provider’s liability towards businesses is limited to intent and gross negligence; for breach of essential contractual obligations the Provider is also liable for slight negligence, limited to the foreseeable damage typical for the contract, capped at the fees paid in the preceding twelve months.
Section 13 Set-off and retention
Businesses may only set off undisputed or legally established claims. A right of retention exists only where based on the same contractual relationship.
Section C — Common provisions
Section 14 Credits and Limited Network Exemption
Credits are internal accounting units that can only be used on the platform. Cash redemption or transfer to third parties is excluded. The thresholds of Section 2 (1) No. 10 (a)/(b) ZAG apply: maximum EUR 250 balance per user, maximum EUR 250 turnover per 30 days, and maximum EUR 1 million platform turnover per 12 months.
Section 15 Plug-in marketplace
Plug-ins are provided by third parties. The contractual partner for plug-ins is the respective third-party provider alone. The Provider supplies the marketplace infrastructure. Pay-outs to plug-in providers follow the model published in the marketplace.
Section 16 Prohibited content and conduct
Prohibited in particular: unlawful, harmful to minors, or discriminatory content, loot boxes, gambling mechanics, NFT or crypto custody, money transfer services, and automated bulk dispatch outside the applicable API limits. Violations entitle the Provider to immediate suspension.
Section 17 Changes to the T&C
The Provider may amend these T&C with effect for the future. Material changes will be announced at least 30 days before they take effect by email. If no objection is raised, the new terms are deemed accepted.
Section 18 Final provisions
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory provisions of the consumer’s state of residence remain unaffected. Exclusive place of jurisdiction for businesses is the Provider’s registered seat. If individual provisions are invalid, the remainder of the contract remains valid.
§ 19 Accessibility
The provider aims to make the platform accessible in accordance with the Accessibility Strengthening Act (BFSG) and WCAG 2.2 Level AA. Details are contained in the accessibility statement at app.senorit.de/barrierefreiheit.
§ 20 EU AI Act
Where platform features are based on generative artificial intelligence, users are informed of the AI-generated nature of outputs. The provider maintains a log of AI inputs and outputs for a minimum period of six months in accordance with the EU AI Act (Regulation (EU) 2024/1689).